Salesforce Training
Are you a college student, recent graduate, or aspiring IT professional looking to build a career in Salesforce and Enterprise CRM Solutions?
1. About the Salesforce Training Program
Salesforce is one of the world’s leading enterprise CRM platforms, helping organizations manage customer relationships, automate business processes, and improve operational efficiency.
Our Salesforce training program is designed to help students understand the complete Salesforce ecosystem, from basic CRM administration to advanced application development and enterprise implementation.
The program combines instructor-led learning, hands-on exercises, technical assignments, real-world business scenarios, and enterprise-level capstone projects.
Students will gain exposure to the functional and technical aspects of Salesforce and understand how Salesforce consultants, administrators, developers, and implementation teams deliver solutions to businesses.
Program Highlights
- 24 weeks of structured professional training.
- Salesforce Administration and Development.
- Exposure to multiple Salesforce Clouds.
- Hands-on Apex and Lightning Web Components development.
- Salesforce automation and enterprise integrations.
- AI-powered CRM and Agentforce fundamentals.
- Practical assignments and implementation projects.
- Enterprise manufacturing CRM capstone project.
- 24-week internship opportunity for selected candidates after successful training completion.
2. Salesforce Training Curriculum – 24 Weeks
The curriculum is structured to develop both functional and technical Salesforce capabilities. Open a module to see its topics and practical assignment.
Module 1: Salesforce Fundamentals & CRM Architecture
Understand Salesforce fundamentals and the architecture behind enterprise CRM applications.
- Introduction to CRM and Salesforce ecosystem.
- Salesforce architecture and platform fundamentals.
- Salesforce editions, environments, and licensing.
- Salesforce Developer Org setup.
- Standard and custom objects.
- Fields, relationships, and data modeling.
- Lookup and Master-Detail relationships.
- Salesforce Lightning Experience.
- Reports and dashboards.
Module 2: Salesforce Administration & Configuration
Learn how to configure, manage, and maintain Salesforce environments.
- Organization configuration.
- User management and licenses.
- Profiles, roles, and permission sets.
- Organization-wide defaults.
- Sharing rules and record-level security.
- Page layouts and record types.
- Lightning App Builder.
- Data import and export.
- Validation rules.
- Salesforce Flow Builder.
- Approval processes and automation.
Module 3: Sales Cloud & Service Cloud
Understand how organizations manage sales operations and customer support using Salesforce.
- Leads, Accounts, Contacts, and Opportunities.
- Products and Price Books.
- Quotes and sales processes.
- Opportunity management.
- Sales forecasting.
- Lead assignment and qualification.
- Sales performance reporting.
- Case management.
- Case assignment and escalation.
- Service Console.
- Knowledge Management.
- Entitlements and service milestones.
- Omni-Channel fundamentals.
- Customer support automation.
Module 4: Salesforce Development – Apex, SOQL & LWC
Develop technical capabilities to build customized Salesforce applications.
- Salesforce development architecture.
- Apex programming fundamentals.
- Apex classes and methods.
- SOQL and SOSL.
- Apex triggers and trigger frameworks.
- Governor limits and exception handling.
- Asynchronous Apex.
- Batch Apex and Queueable Apex.
- Apex test classes.
- JavaScript fundamentals.
- Lightning Web Components (LWC).
- Component communication and events.
- Lightning Data Service.
Module 5: Marketing Cloud & Customer Engagement
Learn how Salesforce supports marketing operations and customer engagement.
- Marketing Cloud ecosystem.
- Customer data and audience segmentation.
- Email marketing fundamentals.
- Campaign management.
- Customer journeys.
- Marketing automation.
- Customer engagement strategies.
- Campaign performance analytics.
Module 6: Revenue Cloud & Quote-to-Cash
Understand how businesses manage products, pricing, quotations, contracts, and revenue operations.
- Revenue Cloud architecture.
- Product catalog management.
- Product pricing and configuration.
- Configure, Price, Quote (CPQ) concepts.
- Quotation management.
- Contract lifecycle management.
- Order management.
- Billing and revenue processes.
- Quote-to-cash business lifecycle.
Module 7: Commerce Cloud & Experience Cloud
Learn how Salesforce enables digital commerce and customer/partner engagement.
- B2B and B2C commerce fundamentals.
- Product catalog concepts.
- Digital storefront architecture.
- Customer shopping experience.
- Order management fundamentals.
- Customer and partner portals.
- Self-service applications.
- Experience site creation.
- External user management.
- Authentication and access management.
- Customer and partner collaboration.
Module 8: Salesforce Integration & Data Migration
Learn how Salesforce communicates with external enterprise applications.
- Salesforce integration architecture.
- REST and SOAP APIs.
- JSON and XML.
- API authentication.
- External system integration.
- Data import and migration.
- Integration patterns.
- Middleware fundamentals.
- Introduction to MuleSoft.
Module 9: Data 360, CRM Analytics & Agentforce AI
Explore modern Salesforce data and AI capabilities.
- Salesforce Data 360 architecture and fundamentals.
- Customer data unification concepts.
- Data integration and activation.
- CRM Analytics.
- Business intelligence and visualization.
- Agentforce architecture.
- AI-powered business automation.
- AI agents and customer service use cases.
- Introduction to intelligent CRM applications.
Module 10: Salesforce DevOps & Enterprise Deployment
Learn how professional Salesforce development teams manage application releases and deployments.
- Salesforce CLI.
- Visual Studio Code and Salesforce extensions.
- Salesforce DX.
- Git and GitHub.
- Sandbox environments.
- Change management.
- Metadata deployment.
- Change sets and deployment tools.
- CI/CD fundamentals.
- Application testing.
- Agile and Scrum methodology.
- Azure DevOps / Jira fundamentals.
3. Enterprise Capstone Project
Build an Enterprise Manufacturing CRM Solution
Students will work on an enterprise-level implementation scenario based on a manufacturing company looking to digitally transform its customer relationship management and business operations.
The objective is to understand how Salesforce Clouds work together to support an integrated enterprise business environment.
Project Scope
- Sales Cloud – Customer and sales pipeline management.
- Marketing Cloud – Marketing campaigns and customer engagement.
- Service Cloud – Customer support and case management.
- Revenue Cloud – Product pricing and quote-to-cash processes.
- Commerce Cloud – Digital commerce concepts.
- Experience Cloud – Customer and partner portals.
- Field Service – Service operations and work orders.
- CRM Analytics – Enterprise reporting and dashboards.
- Data 360 – Customer data unification concepts.
- Agentforce – AI-powered business processes.
Project Deliverables
- Business Requirement Document (BRD).
- Functional and Technical Design Documents.
- Salesforce Enterprise Architecture.
- Salesforce Data Model and ER Diagram.
- Object and Field Configuration.
- Apex and LWC Development.
- Business Process Automation.
- API Integration.
- Reports and Dashboards.
- Testing and Deployment Documentation.
- Final Project Demonstration and Presentation.
Students will gain practical exposure to the activities involved in enterprise Salesforce consulting and implementation projects.
4. Internship Opportunity – Additional 24 Weeks
GyanKendra believes that practical experience is essential for building a successful career in enterprise technology.
Upon successful completion of the 24-week training program, selected candidates will receive an opportunity to participate in a further 24-week internship.
The internship is designed to provide practical exposure to real-world Salesforce project activities.
Internship Activities
- Salesforce Administration and Configuration.
- Salesforce Application Development.
- Apex and Lightning Web Components.
- Salesforce Cloud Implementation.
- Business Process Automation.
- Data Migration and API Integration.
- Salesforce Testing and Quality Assurance.
- Technical Documentation.
- Agile Development and Sprint Activities.
- Enterprise Project Demonstrations.
Career Development
Upon successful completion of the internship, candidates will gain valuable practical experience, project credentials, and industry-relevant technical skills that can strengthen their profiles when pursuing opportunities with leading IT companies and MNCs.
Internship opportunities are subject to successful training completion, candidate evaluation, selection, and organizational requirements.
5. Who Should Apply?
This program is designed for students and graduates interested in building a career in enterprise software development, CRM administration, and technology consulting.
Eligible candidates
- BE / B.Tech graduates.
- BCA and MCA students and graduates.
- BSc Computer Science / IT graduates.
- Computer Engineering students.
- Information Technology graduates.
- Recent college graduates.
- Aspiring software developers and IT professionals.
Recommended prerequisites
- Basic computer and programming knowledge.
- Interest in software development and business applications.
- Willingness to learn new technologies.
- Analytical and problem-solving abilities.
- Commitment to practical assignments and project work.
6. Career Opportunities After Training
Salesforce skills open opportunities across software development, business applications, enterprise consulting, and digital transformation.
Potential career pathways include:
| Career Role | Relevant Skills |
|---|---|
| Salesforce Administrator | Configuration, security, automation |
| Salesforce Developer | Apex, SOQL, LWC |
| Salesforce Business Analyst | Requirements and business processes |
| Salesforce Functional Consultant | Cloud configuration and implementation |
| Salesforce Integration Developer | REST APIs and integration |
| Salesforce Application Developer | Custom application development |
| Salesforce Marketing Specialist | Marketing automation |
| Salesforce AI Solution Developer | Agentforce and AI-enabled CRM |
7. Training Methodology
The program emphasizes practical learning and enterprise application development. Our learning approach includes:
Students will be encouraged to develop a portfolio demonstrating their Salesforce configuration, development, and implementation capabilities.
8. Salesforce Learning & Development Tools
Students will be introduced to industry-relevant tools and platforms.
Access to certain advanced Salesforce Cloud products and features depends on available licenses and training environments; where necessary, architecture demonstrations and simulated exercises will be used.
9. Program Details & Training Investment
| Particular | Details |
|---|---|
| Program | Salesforce Enterprise Training |
| Training Duration | 24 Weeks |
| Internship Opportunity | Additional 24 Weeks |
| Training Investment | Rs. 65,500/- |
| Training Provider | GyanKendra |
| Target Audience | College Students and Graduates |
| Learning Approach | Practical and Project-Based |
Your Investment in an Enterprise Technology Career
Training Fee: Rs. 65,500/-
Build practical Salesforce capabilities and develop the foundation for a career in enterprise CRM solutions.
10. How to Apply
Interested candidates can submit their resumes or training requests to our training team.
Email: training@pafsite.com
Email Subject: Salesforce Training Program